Everything you need to know about SusuGhana. Can't find what you're looking for? Contact us.
Getting Started
What is SusuGhana?+
SusuGhana is a digital platform that modernizes the traditional Ghanaian "susu" rotational savings system. It allows groups to save together transparently, track contributions, and receive automated payouts.
How do I join SusuGhana?+
Simply create an account on our website or app, complete KYC verification, and you can join an existing savings circle or create a new one.
Is SusuGhana free to use?+
Yes! Members can join and participate in circles for free. Organizers who create and manage circles can choose from affordable subscription plans starting at GH₵49/month.
Who can use SusuGhana?+
Anyone 18+ in Ghana can use SusuGhana. Whether you are an individual saver, a group organizer, a family, or an organization, our platform works for everyone.
Savings Circles
How does a savings circle work?+
A group of people agrees to contribute a fixed amount at regular intervals (daily, weekly, or monthly). Each cycle, one member receives the total pooled amount. The rotation continues until every member has received their payout.
How is the rotation order determined?+
The organizer can set the rotation order. It can be random, based on member preferences, or follow a fixed schedule agreed upon by the group.
Can I join multiple circles?+
Yes! You can join as many circles as you want, subject to each circle's rules and capacity limits.
What happens if someone misses a contribution?+
Organizers receive notifications about missed contributions. The platform sends reminders, and the group can decide on grace periods or follow-up steps according to their circle rules.
Payments & Payouts
What payment methods are supported?+
We support mobile money (MTN MoMo, AirtelTigo Cash, Vodafone Cash) and card payments (Visa, Mastercard).
How do I receive my payout?+
Payouts are sent directly to your mobile money wallet or bank account, depending on your preferred payout method.
Are there any transaction fees?+
Payment processing fees from mobile money or card providers apply. SusuGhana does not charge extra fees for member contributions or payouts.
How long do payouts take?+
Payouts are processed automatically on the scheduled payout date. Mobile money payouts typically arrive within minutes.
Security & Trust
Is my money safe on SusuGhana?+
Absolutely. We use encryption, secure payment gateways, and maintain complete audit trails for every transaction. All members undergo KYC verification.
How does SusuGhana prevent fraud?+
Our platform has built-in risk detection, KYC verification for all users, and complete transparency so every member can verify payments and payouts independently.
What if an organizer runs away with the money?+
Funds are managed through our secure payment system, not by any individual. Transactions are tracked and verified. If you encounter any issue, our support team is available, and disputes can be escalated for resolution.
Is my personal information protected?+
Yes, we comply with Ghana's Data Protection Act. Your personal information is encrypted and never shared without your consent.